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CARE NAVIGATION is now live at the surgery. 


Help us to help you be seen by the most appropriate person in the shortest time. 


For more information, click on the Care Navigation information on the right hand side of this page

Complaints

Complaints


We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.


Should you feel the need to make a complaint the information below explains our complaints procedure and we hope this will guide you through the process. All complaints are dealt with in confidence.


We are continually striving to improve our service and any helpful suggestions you may have can be put in writing and handed in at reception.


Please be aware that anonymous comments or complaints will not be looked at.



Patient Information Leaflet



 
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